Tata Consultancy Services (TCS), India’s largest IT services exporter, has entered into a multi-year agreement with the Department of Posts (DoP) to digitize India Post and its postal services. The partnership is aimed at equipping India Post with modern technologies and systems to enable it to offer modernized delivery of mail and packages, becoming a multi-service digital hub and launching innovative services to enable newer revenue streams and more services to enhance the customer experience in an effective manner. The Core System Integration (CSI) program has been designed and implemented by TCS. It is an enterprise resource planning (ERP) solution that will look into managing the entire postal service i.e. the mail operations, the finances, accounting, HR functions, etc. It will also connect over 1,50,000 post offices all over India, making it the largest distributed postal network in the world.

The transformation of this 165-year-old Indian institution is to use the DoP’s nationwide reach to drive financial inclusion and accessibility of citizen services in remote areas especially to rural artisans, self-help groups and women entrepreneurs to reach a wider audience all over the country through the online bazaar. This is being done through the 1,30,000 DARPAN (Digital Advancement of Rural Post office for a New India) hand-held devices for Gramin Dak Sevaks. These are expected to provide postal, banking, insurance, and cash management services to the remotest parts of India which don't have strong network connectivity or those without network connectivity.